At Scale Cart Solutions, we are committed to delivering high-quality services with transparency and fairness. Please review our refund policy carefully before making a purchase.

:white_check_mark: Refund Eligibility
Clients may request a refund only if all of the following conditions are met:

• The project has not been started within 20 days of purchase.

• The client has remained fully responsive and provided all required inputs on time.

• The refund request is directly related to a service failure from Scale Cart Solutions.

• The client has fulfilled all required prerequisites and submitted all necessary documentation in a timely manner.

If approved, refunds will be processed within 10–30 business days.
A 12% processing fee will be deducted from all approved refunds.

:x: Refund Policy Will Be Voided If:
Refunds will not be issued under the following circumstances:

• Cancellation is based on reasons unrelated to Scale Cart Solutions (e.g., business shutdown, internal disagreements, change of mind).

• The client has been unresponsive for more than 2 weeks.

• The client has violated our policies or Terms of Service.

• The refund request is made due to personal reasons (e.g., disagreement with partners, change of mind).

• The client failed to provide required documentation, including:

  • Business Information

  • Personal Identification

  • Store Details

  • Any other required documents

Scale Cart Solutions is not responsible for outcomes resulting from a client’s prior e-commerce account history, including but not limited to account suspensions or restrictions.

:warning: Important Notes
A 12% processing fee applies to all client-initiated refunds.

Once a refund has been issued, Scale Cart Solutions retains full ownership of all shared materials, assets, strategies, and deliverables, and further use by the client is strictly prohibited.

:telephone_receiver: How to Request a Refund
To request a refund, please contact our billing department:
Phone: +1 (551) 414-2120
Live Chat: www.scalecartsolutions.com
Email: support@ecomautomate.io

Our team will review your request and respond accordingly.