At Scale Cart Solutions, we are committed to delivering high-quality services with transparency and fairness. Please review our refund policy carefully before making a purchase.
:white_check_mark: Refund Eligibility
Clients may request a refund only if all of the following conditions are met:
The project has not been started within 20 days of purchase.
The client has remained fully responsive and provided all required inputs on time.
The refund request is directly related to a service failure from Scale Cart Solutions.
The client has fulfilled all required prerequisites and submitted all necessary documentation in a timely manner.
If approved, refunds will be processed within 10–30 business days.
A 12% processing fee will be deducted from all approved refunds.
:x: Refund Policy Will Be Voided If:
Refunds will not be issued under the following circumstances:
Cancellation is based on reasons unrelated to Scale Cart Solutions (e.g., business shutdown, internal disagreements, change of mind).
The client has been unresponsive for more than 2 weeks.
The client has violated our policies or Terms of Service.
The refund request is made due to personal reasons (e.g., disagreement with partners, change of mind).
The client failed to provide required documentation, including:
Business Information
Personal Identification
Store Details
Any other required documents
Scale Cart Solutions is not responsible for outcomes resulting from a client’s prior e-commerce account history, including but not limited to account suspensions or restrictions.
:warning: Important Notes
A 12% processing fee applies to all client-initiated refunds.
Once a refund has been issued, Scale Cart Solutions retains full ownership of all shared materials, assets, strategies, and deliverables, and further use by the client is strictly prohibited.
:telephone_receiver: How to Request a Refund
To request a refund, please contact our billing department:
Phone: +1 (551) 414-2120
Live Chat: www.scalecartsolutions.com
Email: support@ecomautomate.io
Our team will review your request and respond accordingly.
